The telephone number for the electric company should be on your bill or in the telephone book.
Some things to remember:
| First, have your account number noted or written down. | This is how the service representative will access your account on their computer. Remember to mention any information that you think may have been wrong on your bill. |
| Second, and probably the most important thing, is to remain calm and not lose your temper when talking with a company representative. | You are probably like most people that I deal with on high bill complaints and those people are , for the most part, pretty angry. The service representative will do a lot more for you if you speak in a calm voice and explain your concerns. |
The company representative is going to ask you a lot of questions
It may seem like a waste of time but these questions are designed to get to the reason for the high electric usage.
Most of them may not apply to you, but one or two of them might be the questions that supply the answer to your problem.
Don't interrupt the service representative, to say things like” no, that can't be it” or” no I tried that already”.
Listen carefully and try to take notes on what the service representative is saying.
As we go on with these procedures, the questions the representative is asking will make more sense.
You may have seen a lot of what the service representative is talking about if you have logged on the electric company's web site, but listen again and answer the representative's questions politely.
If your problem is still not resolved, then it's time to go onto the next step, Labeling Your Breakers.
Disclaimer: Even small amounts of electricity can kill you. If you are unsure of what you are doing at any time as you read this web page, I urge you to stop and consult with a licensed, qualified electrician. The small cost of professional assistance may mean the difference between a job successfully completed and a tragic ending. Do not risk injury or death if you are not exactly sure of what you are doing. We take no responsibility for damage, injury or death.
